Knowledge base

Knowledge Management seeks to make the best use of the knowledge that is available to an Organization, creating new knowledge in the process.

The knowledge base consists of explicit knowledge of an organization, including articles, user manuals and others.

A knowledge base should have a carefully designed classification Structure, content format and search engine. With Knowledgebase, We can provide our VISITORS with instant answers to their "inquiries and support questions". With a knowledge base, your Visitors can quickly find the "Answers to common questions" without ever contacting you.

Feature List

1.	A visitor can see the articles “category wise “ which are related to explicit knowledge of an organization.
2.	Latest article added by "admin" in "last month" can be seen by visitor.
3.	Top 5 Highest rated articles can be viewed by visitors.
4.	Top 5 viewed articles are shown to visitor.
5.	A visitor can search articles by "two" search criteria. Search by “exact word match” and “any match” for example "test" word exists in statement "Exploratory testing (Ad-hoc testing) is a process of examining test." If visitor searches by "exact word" like "test" only those articles be displayed in which "test” word exists and is highlighted and any related word won't be highlighted .If search criteria is "any match" "all related word will be searched which contains the word “test” in it will be highlighted.
6	Visitor can search the article " by keywords given by admin”, in category title & given questions & answers.
7.	The Visitor can see “Query search time”, “number of searched records” on search result page.
8.	Top articles will be shown in "Top article panel ".
9.	If "article" is "useful for visitor", he can take print of article with "complete information” or can add in add to the “favorite list”.
10.	If "article" is much "informative for visitor", visitor can rate the article to present own "satisfaction" levels. This "rating" is "useful for us” to update the articles.
11.	Visitor can send his/ her own views about "related article “ to admin directly. e.g. "informative article for visitor or not" etc.
12.	Visitor can see all other comments but it is subject to "admen’s desire".
13.	Visitor can refer to "vocabulary “ in Glossary. They can search “ word by alphabet" or "by directly entering them".
14	Visitor can "subscribe” to alert articles through their " Email-id”.